Filled in the wrong e-mail adress when ordering lightroom/photoshop

[Appleshampoo5E72]

Hi,

I made the mistake of entering the wrong e-mailadres when buying the lightroom/photoshop package. 

Stupid mistake i know but i would like to cancel this subscription. Can anyone (someone at adobe?) help me how to do this? I've been trying to find a way to talk to a human at adobe but i only get chatbots and not the solution for my problem.

Thanks for your help.

[Shivangi_Gupta · Accepted solution]

Hi there,

We appreciate you for reaching out. There is no active or trial subscription listed on this account. Have you tried changing email address following the steps listed here? https://adobe.ly/4eJgffs

Let us know if you have any questions.

Regards,

Shivangi

[kglad]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.