Firefly Account Not Accessible on Desktop

[olena_1990]

Hello!

I can't access my account from any browser or computer — it only works on my phone.

I have cleared cookies and cache, restarted my devices, but nothing helps.

Could you please tell me what might be the issue?

I would appreciate your prompt assistance in resolving this problem.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[droopydog500]

Hello @olena_1990,

Thank you for your message. 

There was an outage reported on status.adobe.com when you posted your message. It has since been closed. Are you still experiencing problems?

Thanks,
    droopy

[olena_1990]

Yes, nothing changes 

[droopydog500]

Ok, I am moving this to the account forum as it seems more account related than Firefly specific.

    droopy

[kglad]

@olena_1990 

use an updated browser that's not opera.  using a mobile phone's browser with wifi disabled almost ensures there will be no browser/network ssue.