Forgot to cancel auto renew

[kevbo600]

Any chance we can get a refund for our inDesign? It's not in use nor has it been for months. Just got charged last week for a year and despite "cancelling" it just disables auto-renew for next year. Is it not possible to get a proper cancellation from date of cancellation?

Thank you

[Barb Binder · Accepted solution]

Hi Kevbo:

This is a user-to-user community form so we are not able to help you. Please contact Adobe Customer Care to see what they can do.

https://helpx.adobe.com/contact.html 

~Barb

[Manan Joshi]

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan