Forgot to cancel free trial

[pheonix_2709]

I availed the 7-day free trial and forgot to cancel. I was just billed for the automatic payment and would like a refund. Who do I contact?

[John T Smith]

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[kglad]

you have to cancel within the trial period, or 1 additional week grace period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi pheonix_2709,

We appreciate your patience. I looked into your account details and found that you have cancelled your subscription to Adobe Lightroom and the refund has been created for it. Please wait for 5-7 business days for the refund to be credited to your bank account.

Let us know if you have any additonal questions.

^Shivangi