Forgot to cancel free trial

[adex_go_0908]

I forgot to cancel my free trial and it wants to charge me but i got no money and i cant cancel it bc i didnt pay for it what do i do?

[kglad · Accepted solution]

fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then you can cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[adex_go_0908]

The problem is that i dont have the money to pay for it and i used the product like 2 times for lik 5 mins then i forgot about it and i have to pay to cancel it

[kglad]

yes.