Forgot to cancel my subscription

[Marc-André23870383ro2g]

Hi, I forgot to cancel my subscription on a yearly subscription. I have had the subscription for a few months and have only noticed it recently due to a lack of funds. I am in dire need of support on this, and if you look at my account, I have not used any of the services provided at all by Adobe. I thought I needed certain features for a university project; however, I realized that I didn't need the subscription after getting it and then forgetting about it.

Moreover, I have spent the last half hour trying to find any contact methods that do not involve posting to a community tab. I am very frustrated that I cannot have a private ticket that is only pertinent to me and my account. I am sure that other community tabs are great and work really well. For cases regarding a user's account where only an Adobe representative can help, I believe these forums' posts are intrusive and unnecessary. Would it be possible to hide this post or remove it after completion?

[John T Smith · Accepted solution]

Not using the programs does not mean that you don't pay when you buy a subscription

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730