Frais d'annulation après bug de résiliation

New Here ,
Oct 24, 2021 Oct 24, 2021

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Bonjour,

 

Je me retrouver actuellement dans une impasse, après un test de la version d'essai de première pro afin de voir avec quel logiciel de montage j'allais commencer mon activité, je me retrouve à devoir payer des frais d'annulation d'abonnement de plus de 100 euros car il semblerait que mon annulation précèdente n'ai pas étée prise en compte.

 

Je m'étonne vraiment de ces frais et espère que cela pourra se régler avec l'équipe d'adobe, c'est un sérieux coup vis à vis de mon choix futur de support de travail si cela n'est pas réglé correctement.. J'aimerais annuler mon abonnement sans avoir à payer de frais (exorbitants) d'annulation parce que j'ai dépassé la date d'annulation (et surtout parceque cette annulation n'a pas été prise en compte ..).

 

Comment faire ?

 

Merci d'avance

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correct answers 1 Correct answer

Community Expert , Oct 24, 2021 Oct 24, 2021

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Community Expert ,
Oct 24, 2021 Oct 24, 2021

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Moved to Account........forum

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Community Expert ,
Oct 24, 2021 Oct 24, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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