Frais de résiliation Adobe Illustrator

Community Beginner ,
May 04, 2022 May 04, 2022

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Bonjour, 

 

J'ai souscris à la formule pour Adobe Illustrator avec le Creative Cloud le 01 avril pour 23,99.

 

Après presque un mois, j'ai souhaité résilier ce forfait. Le 30/04 j'ai supprimé l'abonnement pour que le 01 mai il n'y ait pas de prélèvement.

 

Cependant, au moment de la suppression, on me dit que j'ai plus de 130e de frais de résiliation ! J'avoue que je ne comprends pas...

 

Merci par avance si quelqu'un peut m'aiguiller, m'aider.. 

 

Caroline. 

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Hi. Please contact Adobe Customer Care: https://helpx.adobe.com/contact.html

 

Marlon Ceballos.

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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Community Beginner ,
May 04, 2022 May 04, 2022

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Last time I will read these subscription terms. 

 

Thank you for taking the time to respond.

I will contact the customer service to have some help..ask. 

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Community Beginner ,
May 12, 2022 May 12, 2022

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Bonjour, un compromis a été trouvé avec Adobe. Merci pour vos réponses, le sujet est clôt.

Bonne journée à vous ! 

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