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Fraudulent activity detected in your Adobe Account

New Here ,
Apr 17, 2024 Apr 17, 2024

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Payment was rejected on 04.04.2024. On 12.02.2024, you received an e-mail stating that your subscription has been rejected. How can I update my payment information and restart the subscription?

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Account management , Billing

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Those who have an active plan can edit the link you share. My plan information does not appear because my membership has been cancelled.

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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You need to contact support for help... mostly likely using X/Twitter

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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after contacting support you can expect it to take a few days to hear back.  in the meantime you can start a trial (with another adobe id/email).  just be sure to cancal if your previous subscription is restored.

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