I have found 11 fraudulent charges on my credit card.
1 was from an ex employee. Their email address didn't exist anymore, nor did the credit card they used to start the subscription. Regardless, Adobe decided to find my new credit card (under my name, not ex employee name) and renew her subscription without authority. That is issue one. that has been resolved.
Issue 2 is much bigger. i have 10 transactions charged to my new AMEX. Ive called and chatted with online billing and support at least 4 times and each time the chat is ended. Just today i found that the name and the company that the transactions are for has nothing to do with me or my company. I called the company that I was advised the subscription was for and spoke to the Director. They have no one by the name of the account holder working there and never have. How do i get someone from Adobe to fix this issue and refund the money? I've got screen shots now of all the chats and have reported to AMEX. I have gotten the authorisation codes for all the transactions. I have made a report to the ethics/whistleblower hotline and have a case numer for the billing report and report key for the whistleblower issue. This seems to be a wide spread issue but i cannot get anyone at Adobe to help me. Any suggestions on this serious issue.
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