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Fraudulent deductions from Card

New Here ,
Nov 16, 2023 Nov 16, 2023

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I've had fraudulent deductions from my credit card for an ADOBE PHOTOGRAPHY PLAN for months now and found it imposssible to get help to cancel it. 

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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if suspect fraudulent use of your c card, contact your card issuer, eg,  you never started an adobe trial.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Did you previously use Adobe products?

If so, did you cancel properly?
See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by Twitter:
https://twitter.com/AdobeCare

 

 

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Adobe Employee ,
Nov 17, 2023 Nov 17, 2023

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Hi @Anthony3366160393nc,

We appreciate you contacting us. As per your account details. there is no active subscription under your email ID.

Also, I checked the transaction history and there was no money transacted from Adobe's end. We recommend contacting your bank regarding the money deducted.

 

P.S. Do not share any private or confidential info here. This is a public forum. 

 

Regards,

Shivangi

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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LATEST

Credit card theft isn't something Adobe can help you with. They are victims, too. 

 

If you're very certain you or a family member didn't order a Photography Plan, report the unauthorized charges to your bank/credit card company.  Your bank will have you sign some legal papers before cancelling your card & launching an investigation with law enforcement.  This should have been reported immediately.  Most banks have cut-off dates for reporting unauthorized charges.

 

Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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