• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Free trial and invoicing

New Here ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

Hello, I want to ask you a question,

I wanted to try your free trial version and I don't know if I managed to end it in time, because today I received an email about a billing problem. I canceled all free plans, do I still have to pay anything? I don't know how to contact support.
Please help me

Thank you, Max

TOPICS
Billing

Views

94

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

check your account to ensure you cancelled, https://account.adobe.com

 

if not, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

I checked my email again and I probably canceled the subscription a day later (one day after the free trial), unfortunately I don't have that much money (€77), but I read that if I cancel the subscription within 14 days, then I will be refunded. Do I have to pay this amount (€77)?
I tried to contact support via chat but it doesn't work. The chatbot keeps telling me that I have no active plan and I don't have a twitter account, please help me😭.
Thank you very much

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

what date did you start your trial?

what date does adobe show that you canceled?  (or does your account show a payment problem?)

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

I started the free trial on 18.2, when I wanted to cancel it on 26.2, I got an offer to extend it for another week (until March 3), unfortunately I forgot about it yesterday and canceled it only today. So I got the unsubscribe email today (March 4th).
Please can something be done about it?
Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

you'll need to plead your case to adobe.

 

get an x account 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

Ok thank you very much

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

LATEST

you're welcome.  keep us updated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines