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I cancelled my free trial during the 7 days, but the cancellation did not take place and I wasn't notified. Adobe subsequently began charging me £15 per month, which I have now noticed on my bank statement. They are attempting to charge a cancellation fee when I try to cancel, and their customer service lines do not connect.
I would like to know either: how to speak to a customer service agent regarding this, and/or how to raise a complaint regarding the failure to cancel and poor contact options.
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Update - was able to speak to an advisor using the online chat and resolved the issue. No refund of previous months paid, but cancellation fee was waived, which I took as a reasonable compromise.