Free trial - no option to cancel

New Here ,
Sep 12, 2021 Sep 12, 2021

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I used the 7 days free trial of Ps, Illustrator and Indesign. I installed the apps by signing into Creative cloud with my personal email and clicking "Try" at the apps. I was asked no credit card info. I had the app on my PC because my school license just got cancelled in August.
Now I can't cancel the trial in the usual "manage plans" way, because according to the site I have no plans. So I just unistalled the apps in the CC desktop app, then uninstalled the CC from my computer. Is this sufficient?

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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Have you ever given a credit card number to Adobe?

If so, they may have it on file.

 

Are you using a different email address?

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New Here ,
Sep 13, 2021 Sep 13, 2021

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The school license was for a school email address, but the trial now is on my personal email. As I mentioned I was not asked for any credit card information this time. But I've created my account 5 years ago and I don't remember the circumstances. My card was changed multiple times, I was never charged for anything.

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Hi! For me it is the same. I did not get mail confirmation that I am using the 7 days free trial of indesign, in the manage plans is no trial. So I can't cancel the trial either. Please help!

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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Hello @Pavlicz0101 and @eddag3156525,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Nothing works.

There is no cancel button, when clicking on the first link you suggested.

Also, there is no virtual assistant pop-up when using the second link you suggested. 

I got 3 days before I have a membership I don't want! There has to be some way to contact adobe support

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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If the chat popup is not opened automatically then there is something like ad blocker, script blocker or firewall blocking the thing, try disabling these or try using a different browser, device or network. I just checked and it works for me.

-Manan

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Yes, thank you. A different browser did the trick. I got support from the assistant. Thank you for your help!

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