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free trial payment

New Here ,
Jun 25, 2023 Jun 25, 2023

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Hi, I was charged on 10th June an Adobe Pro plan for 24,39 euro, however I do not remember having subscribed to Adobe Pro and in any case I have never used the pro plan. I checked into my account and it says that if I cancel now I will be charged 121,94 euro for cancelling. Can you please look at the issue and solve it internally as I have never used the program and I do not intend to use it. I did not receive any reminder at the end of the free trial. I already asked for support and received no response.Thanks

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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you'll need to contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

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Marco, thanks for contacting our support team about canceling your Acrobat subscription. You can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you want to make any updates to your recent support case ADB-29867700-F3G3.

 

You can also use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel the subscription, but for any questions about fees or charges, please update your support case or click on https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad to begin a new private conversation with a member of our support team.

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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>do not remember having subscribed

>did not receive any reminder at the end of the free trial

 

Which is it... did you sign up for the trial, or not?

You do not receive a reminder, you agreed to a contract when you entered your financial information

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
-there are so many people who miss the details that Nancy O'Shea added red arrows
-see the Nancy O'Shea message dated 3-22-2023 (with big red arrows) in this message
https://community.adobe.com/t5/account-payment-plan-discussions/bloated-nonsense/td-p/13669109

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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You mean Acrobat Pro?

Did you install a mobile app from Google Play or Apple Store?

If you did, you'll have to contact the appropriate vendor.  Adobe doesn't keep track of mobile app subscriptions from other vendors.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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