Free Trial

[nazar_7735]

I signed up for a free subscription and 14 days have passed and I can't cancel it says update payment details tell me how to cancel the subscription I've tried everything

[Mod: Moved to the Account, Pament & Plan forum]

[AxelMatt]

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If this isn't help, try to enable popups and cookies in your browser or use another browser.

[kglad]

you have to correct payment problems before you can cancel.  and be aware of the cancellation penalty, if you commited to an annual subscription per the terms linked in @AxelMatt 's message.

[nazar_7735]

Okay, I'll update but I don't have money on my card and I want to cancel the subscription so that they don't charge me. I wanted to use the trial period and cancel the subscription but it says I still paid. 

[kglad]

again, you must fix the payment problem before you can cancel.

[nazar_7735]

I can't change it says there are not enough funds

[kglad]

yes, i could repeat myself a third time, or you could re-read either of my previous posts.

[AxelMatt]

@nazar_7735 As @kglad wrote you have to solve the payment problems with your card first. If it's a prepaid card and there's no credit on it you have to recharge first.

As you wrote the test period of 14 days has past so you've paid the fee for your subscription. After this you can try to cancel you subscription, but depending on the type of subscription you have to pay a refund.

See here: Cancellation details for common Adobe plans

You can also try to contact the Adobe support via chat over Adobe's website. Maybe they can help.

[Shivangi_Gupta]

Hi @nazar_7735,

Thanks for reaching out to the community. I checked and found that you subscribed to Adobe Photoshop and Adobe Stock on February 2, 2025 which makes it 21 day old.
As mentioned in the article shared by the expert above, free trial or complete refund is available if the subscription is canceled within 14 days.

Unfortunately, the limit has been crossed in this case.

Did you try cancelling during this time? Did you get any trouble?

Let us know. We are here to help.

^Shivangi