FUI HACKEADO

New Here ,
Jul 31, 2022 Jul 31, 2022

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ME GUSTARIA COMUNICARME CON UN ASISTENTE

YA QUE HOY CAMBIARON MI EMAIL DE MI CUENTA DE ADOBE  PERDÍ TODOS MIS PSD  Y A LA VEZ TENGO UNA MEMBRESÍA ACTIVA.

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correct answers 1 Correct answer

Adobe Community Professional , Jul 31, 2022 Jul 31, 2022
Hi You'll need to contact Adobe Customer Care

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Hi

You'll need to contact Adobe Customer Care

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New Here ,
Jul 31, 2022 Jul 31, 2022

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ME ATIENDE UN ASISTENTE VIRTUAL Y PARA SER ATENDIDO TENGO QUE HACER OTRA SUSCRIPCIÓN 

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Please stop typing in all CAP's, only Adobe customer care can help you with account issues.

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New Here ,
Jul 31, 2022 Jul 31, 2022

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Que mal servicio 

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LEGEND ,
Jul 31, 2022 Jul 31, 2022

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If you talk to virtual assistant type AGENT

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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If you don't get the help you need, ask for a supervisor or for Tier 2 support. Be sure to ask for a case number at the beginning.

 

Jane

 

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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We're not Adobe employees, just other users like you. You have to talk to an Adobe employee for help with this. We do the best we can, but we do not have access to the backoffice systems.

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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None of this makes much sense.  Adobe doesn't remove PSD files from your hard drive. They should be where you saved them unless your computer is broken. 

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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