Galaxy store subscription

[Ali38268126h793]

I've purchase a yearly subscription for adobe acrobat premium from galaxy store, however it doesn't show on the app and features are blocked!

 

[kglad · Accepted solution]

contact the app store where you made your purchase

[Ali38268126h793]

Dear kglad,

Please check below the reply from Galaxy store..

 Notification from customer centre.

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We checked that your subscription to [Adobe Acrobat Reader for PDF].

-Item name: Adobe Acrobat Premium Yearly

-Purchased account: ali********lfy@gmail.com

-Initial Order Date : 2024-05-20

-Order number : P20240527EG40852638

We can see that you didn"t unsubscribe the app.

The subscription of this order number is active until the next payment, 2025-05-27.

if you want to check the payment, go to [Galaxy store app > Menu > Subscriptions].

If this subscription is not working, please ask Adobe with the order number.

Regarding the active subscription, the seller can handle the issue, not the Galaxy Store.

As a result of our interaction, you might receive a survey, please take a moment to inform us how your interaction with our Customer Care representative was, your feedback would help us greatly.

Should you encounter any other unexpected situations and have more questions, please do not hesitate to send us your request by using the [Contact us] option on http://account.samsung.com and our support team will assist you with all the necessary information.

Also, if you visit the Samsung website, https://www.samsung.com/support/your-service, Sign into to your Samsung Account > App inquiry, choose the service and fill the form > Submit, you will be able to find all Samsung Content and Services we support in your country, or you could reach us through the Samsung Members app on your Galaxy mobile device.

Thank you for using our services. Your satisfaction is very important to us.

Kind regards,

Joe.

Customer Service Center

[kglad]

then you'll need to use twitter/x to contact adobe support, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.