Getting billed without active subscription, can't cancel or find any information

[intelligent_Sunflower2654]

Hello,

I once had an active subscription connected to my school e-mail to verify myself as a student. I cancelled that subscription. I have several times logged into that account to double check that I have no active subscriptions. Everytime I checked on "Orders and invoices" it says that it can't find any orders associated with my account. On "activated devices" it says I have no active devices.

I can't find where my card info is stored.  And I can't get access to the Adobe Support. So I have no way besides this to contact someone about me being wrongly billed by Adobe.

[kglad]

if you're not helped here by an adobe employee in the next 24 hours, repost.  otherwise, be wary of scammers sending you an email or private message.  an employee will be indicated by the designation under their screen name (where mine says community expert).

[Shivangi_Gupta]

Hi @intelligent_Sunflower2654,

We appreciate you sharing this and waiting for the response. I can see that you have an active subscription for CC all apps associated with this email address.

It is active since 2 years 2 months and 9 days. I may not be able to share more details here as this is a public forum. Would you mind starting a private chat session with our support team here: https://adobe.ly/4ghrzPy

Let us know if you have any questions.

^Shivangi