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Getting Charged Twice

New Here ,
Oct 18, 2022 Oct 18, 2022

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For the last 5 months ive been getting charged £25 through direct debit, and £23 through paypal, without realising. I only pay for one plan?? Anyone know whats up with this and how I can contact someone?

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Please contact support for this as only they can help in account issues. Follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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<moved from cc services>

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmls/

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