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getting started

drew cofer
New Here ,
Mar 23, 2021 Mar 23, 2021

having trouble login into the download it doesn't recognize my password or username so I cant finish the download 

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Mike_Gondek Community Expert
Community Expert ,
Mar 23, 2021 Mar 23, 2021

I moved your post to the account forums where you can get better help. Please be clear if you were trying to install Illustrator, if you can log into Adobe cloud and we will be able to help you with more information describing exactly where you are stuck.

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John T Smith Community Expert
Community Expert ,
Mar 23, 2021 Mar 23, 2021
LATEST

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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