going in circles trying to contact adobe

[Guest]

I am trying to buy a plan form adobe, it rejects my NIEa dnsays I have to put myself in contact with adobe, it´s been three days I am going round in circles trying to find an email, or a number or anything.  it is really impressive how ineficient this all is. Please do not tell me to go to https://helpx.adobe.com/contact.html i have gone through every single avaialbel options and nothign does. any help apreciated

[kglad · Accepted solution]

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kevin-Monahan]

Hi,

Check out @kglad's reply. Quick and easy!

To add on:

1. Social Media Platforms: You can tweet to @AdobeCare to get support for something like this.
2. Forums: These are largely user-to-user based forums, as an FYI. However, you can get great support here.
3. Chat: You can get direct support with our chat agents here. The pod is in the lower right corner.
4. Contact a local Adobe office: I don't advise you do this. Chat or tweet to @AdobeCare instead.
5. Escalate the issue: You can do such things via chat or by tweeting to @AdobeCare.
6. Credit Card Company: Not necessary. Just contact us and we can help with billing. Up to you, though.

I hope the added info helps.

Thanks,
Kevin