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Got billed after cancelling my trial

New Here ,
Jul 17, 2023 Jul 17, 2023

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Hello,

 

I have canceled my 7 days trials, but I got billed for the entire subscription. I had no helpful reply from the virtual assistant.

 

Bests,

 

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correct answers 1 Correct answer

Community Expert , Jul 17, 2023 Jul 17, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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bypass the virtual asst. and contact adobe support per above.

 

============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hi there,

We understand this is not ideal. We checked your account details and found that you have an active subscription for Adobe applications. Could you check if cancellation has completed successfully?

You can always contact the support team as suggested by the expert above?

Looking forward to your response.

 

Regards,

Shivangi

Regards,

Shivangi

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