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Got billed and i have no plans

New Here ,
Jun 20, 2024 Jun 20, 2024

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Hello,

Today I saw, that i will get billed 3x 36€ in 2 days from Adobe and I don't know why. A few weeks ago I started a free trail including the apps: Photoshop, Illustrator and Indesign. I cancelled the trial before I would get billed and I currently have no plans active. Please help me I dont wanna get billed 100€ from Adobe every month.

Thank you, Lukas!

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Account management , Billing

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

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