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Got charged but don't have access

New Here ,
Feb 22, 2021 Feb 22, 2021

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I got the free trial to finish some college work and forgot to cancel it. Fine, thats on me, so I thought I'd use use the month and get some extra credit work done but it said I had to buy it again. Therefore I assumed I didn't have enough in my bank account.

Today I got my bank statement and I was charged £19.97. 

 

I would either like a refund on this or a month of access to premire pro

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Community Expert ,
Feb 22, 2021 Feb 22, 2021

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Moved to Account, Payment and Plan forum.

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New Here ,
Feb 22, 2021 Feb 22, 2021

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It says I have no plans 

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Community Expert ,
Feb 22, 2021 Feb 22, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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LEGEND ,
Feb 22, 2021 Feb 22, 2021

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By the way, you haven't signed up for a month, but for a year... 

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