• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Got charged Full price (£50) for a student plan which I have proven multiple times.

New Here ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

I got charged full price (£50) for a student plan that I have proven multiple times. I have been using Adobe for almost 4 years without issue. Products are great but would really appreciate a refund of the £50 and a correct charge for the student plan. Thank you

TOPICS
Account management , Billing

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 07, 2022 Oct 07, 2022

Copeland, if you have questions about your bill, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can review your account.

Likes

Translate

Translate
Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

Copeland, if you have questions about your bill, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can review your account.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

Hi there,

 

That link takes me to the hep center but I can't seem to see a clear link to the chat session option?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

You will need to use a different device then Copeland; the current web browser or security settings are blocking you from reaching us.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

I've tried multiple browsers now on a MacBook but no result. I click the "Contact us" link but it just redirects me to the same screen as always. I've attached images.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

I am sorry, Copeland; I know this is frustrating. Use a mobile device or a friend's computer to contact us, as the security setting is blocking you regardless of the browser you are using.

 

The window will automatically open when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen but it will require the use of cookies and allowing pop-up windows.  If you cannot maintain a stable chat connection, then you can click in the top left-hand corner of the chat window to be given the correct phone number for your country.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2022 Oct 08, 2022

Copy link to clipboard

Copied

As Jeff says, some browser or computer settings (nice to protect your privacy, but impairing the use of websites) can give you trouble.

 

Usually, my phone or my iPad connects fine, especially if I use my phone's cell network (or the guest Wi-Fi with my company's network) to access locked-out features on my PC.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2022 Oct 08, 2022

Copy link to clipboard

Copied

and you can use phone and twitter to contact adobe.


phone: https://helpx.adobe.com/contact/phone.html

 twitter: tweet @AdobeCare

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 08, 2022 Oct 08, 2022

Copy link to clipboard

Copied

LATEST

Remember, though, that you do have to prove your student status every 12 months. This is normal at renewal time. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines