Got charged twice?

[Montana Imagery]

I moved up to a bigger plan and got charged twice! For my.last plan and this one when I was supposed to be rufunded for pet of my old plan since going bigger??

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
(REMOVED BY MODERATOR)

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[Dj_Creative_Enthusiast]

Hi,

Since you have Upgraded your plan and got charged twice, you need to contact Adobe Support Team and they can create a refund for the Cancellation amount if charged for the last plan. 

Also, please seek a confirmation from Support Team that the old plan was Cancelled properly to avoid any duplicate billing in future.

The Support contact details are already shared by my fellow Community professional. 

Thank you.