Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Got charged twice?

New Here ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

I moved up to a bigger plan and got charged twice! For my.last plan and this one when I was supposed to be rufunded for pet of my old plan since going bigger??

Views

70

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

Copy link to clipboard

Copied

LATEST

Hi,

 

Since you have Upgraded your plan and got charged twice, you need to contact Adobe Support Team and they can create a refund for the Cancellation amount if charged for the last plan. 

Also, please seek a confirmation from Support Team that the old plan was Cancelled properly to avoid any duplicate billing in future.

 

The Support contact details are already shared by my fellow Community professional. 

 

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines