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Got Lightroom, want photography bundle

New Here ,
Jun 28, 2021 Jun 28, 2021

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So I bought LR with 1GB storage through the app store for $9.99/mo, but now I see on the Adobe site you can get Ps and Lr with 1GB storage for $20/month. It's a $30/month if I simply add Ps to Lr.  Seems fishy.  I tried to cancel my subscription and get the bundle, but Adobe appears not to want to let me change.   

 

Am I missing something?

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correct answers 1 Correct answer

Adobe Community Professional , Jun 28, 2021 Jun 28, 2021
Hi @onedog333. When did you buy Lightroom?  If you're still on a 7 day trial, you need to contact Adobe Support directly and tell them you ordered the wrong plan.  They can cancel it for you and enroll you in the Photography Plan. Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these products & services: -- Photoshop CC and Photoshop on iPad -- Lightroom on desktop, mobile and the web -- Lightroom Classic -- Portfolio website + hosting -- ...

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Hi @onedog333.

When did you buy Lightroom?  If you're still on a 7 day trial, you need to contact Adobe Support directly and tell them you ordered the wrong plan.  They can cancel it for you and enroll you in the Photography Plan.


Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these products & services:
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

 

CONTACT ADOBE SUPPORT:

=============
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 28, 2021 Jun 28, 2021

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I'm past the 7 days. 

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 28, 2021 Jun 28, 2021

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thank you

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