Guide For Changing Country Does Not Work; How to Delete Billing Information

[johnl53365069]

I haven't had an active subscription in over 2 years. I'd like to start a new, different subscription. To do so I would like to
1) change my country

2) delete my old billing information

1) This guide advises that I can change my country from the billing page when setting up a new subscription, but the country drop down menu is greyed out and cannot be edited.

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html#chan...

2) Before I had selected the option to add a new payment method, the billing page had automatically populated with old billing information. I haven't been able to find this information in my account details. How do I delete it?

3) Also, I'd prefer to not to get into details in a public forum so if there's way to talk to someone privately that would be preferred.

[johnl53365069]

Also, neither my old country or new country are serviced by Digital River.

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730