Gutschrift für früher verlängertes Abo

[einzelbild]

Bestellung AB01147200080CDE

Sehr geehrte Damen und Herren,

ich habe am 11. April, nach Erhalt einer E-Mail von Ihnen, mein Adobe CC Abo verlängert. Allerdings lief mein altes Abo bis zum 11.Mai.

Bei der Verlängerung wurde mir eine Gutschrift versprochen, die ich bisher noch nicht erhalten habe. 

Wann kann ich mit der Gutschrift rechnen?

Mit bestem Dank im Voraus

Thomas Meuter

[Manan Joshi · Accepted solution]

Hi @einzelbild,

Please contact support as only they have access to account information.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[einzelbild]

Thank you very much. But I can't locate the chat function. If I follow the link I only get links to the help information and a sign, that there should be a chat symbol to click but I don't see any.

[Manan Joshi]

If you use the link i gave i.e.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You don't need to find and click on the chat icon. The chat popup would open up automatically, if it does not then try changing your browser/computer/network. Also make sure you have JS enabled and all script/ad blockers and firewalls if any are disabled.

You can also connect to Adobe via twitter, @Adobecare

-Manan