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Has anyone ever had them ask for the first six and last four of you card # to examine your bill?

New Here ,
Sep 27, 2020 Sep 27, 2020

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Has anyone ever had them ask for the first six and last four of you card # to examine your bill? They have charged me three times in one month. I'm attempting to get a refund. Now the chat guy is asking for the first six of my card on file. 

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Adobe Community Professional , Sep 27, 2020 Sep 27, 2020
Yes, it's common practice to ask for 6 + 4 on a 16-25 digit card number.   You're not being asked for the entire number, just 2 parts of it to ensure you are the right account holder.

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Adobe Community Professional ,
Sep 27, 2020 Sep 27, 2020

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Yes, it's common practice to ask for 6 + 4 on a 16-25 digit card number.   You're not being asked for the entire number, just 2 parts of it to ensure you are the right account holder.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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