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Haven't received email to confirm student status?

New Here ,
Dec 11, 2020 Dec 11, 2020

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Hi,

I purchased a Creative Cloud plan after talking to an agent on the phone on Wednesday. I have not yet received an email to verify my student status. Is this normal?

Thanks.

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Account management , Billing

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Community Expert ,
Dec 12, 2020 Dec 12, 2020

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you typically would have heard by now.

 

check your account to see if you already have a student subscription (using your student id = student email address), https://account.adobe.com

 

if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html 

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