Haven't received payment confirmation for renewal of subscription

[Liz Here]

Due to a card error, the annual renewal didn't happen automatically. I was told that the billing failed and to update/change card details. I did so yesterday (Friday). It's been 24 hours and I have never received a confirmation mail from Adobe ever. No update has been made in my billing history as well. How do I verify if my payment has been processed? I'm really worried.

[John T Smith · Accepted solution]

1 - Log-in to your Adobe account and click this link https://account.adobe.com/plans

2 - This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730