Having account trouble changing primary email address - Where to post?

Participant ,
May 17, 2021 May 17, 2021

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My primary email address is going away.  It's associated with a web domain I am going to close.  I have only one primary email account I can use- my gmail address.  But when I try to make the change I get a notice that it is in use. The email address I want to use as primary is now my secondary address.  I deleted it and tried to make it primary but still get the "in use" error.  I added t again as secondary. 

 

I have only one Adobe account I'm aware of.  Please help me find the proper place to post this.  I've been trying to fix this for years!

 

Thanks - Dave McKeen

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Adobe Community Professional , May 17, 2021 May 17, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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