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He mejorado mi plan y ahora me cobran los 2

New Here ,
Nov 20, 2024 Nov 20, 2024

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Hace dos meses compre el plan del after effects y dos dias despues mejore mi plan al que tiene todas las aplicaciones, hoy por casualidad me doy cuenta que me siguen cobrando el de after effects y encima el de todas las aplicaciones. 

Intento cancelar el de after effects pero me dice que si lo cancelo tengo una penalizacion de 130€ ¿Que debo hacer?

El soporte solo da error y no ayuda...

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Account management , Billing

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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Hi Rodri,

 

As I understand you changed the Adobe plan, however, you are being charged for both the plans. I checked your account and see that you have 2 active subscriptions After Effects and Creative cloud all apps. You will have to cancel one by logging into your Adobe account. please follow steps shared in this link to cancel online: https://adobe.ly/3ZfKuVB.

 

Hope this helps!


Thanks

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New Here ,
Nov 22, 2024 Nov 22, 2024

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Hola,

 

Exactamente, pero es que si cancelo el de after effects me cobran un cargo de 135€ aproximadamente a parte de los meses anteriores que se me ha cobrado ¿Como puedo solicitar ese reembolso?

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

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Thanks for letting us know. Kindly get in touch with our suport team to sort this out, You may use this link: https://adobe.ly/4fC7rId.

 

Have a nice day!


Warmly

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Community Expert ,
Nov 22, 2024 Nov 22, 2024

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and type "agent" in the chat field to bypass the bot.

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