Hello cancel

[chris_9405]

Hello cancel--I don't want a personal account, and you charged 200 last year for the same --inhave a company account.  Please stop billing me and refund last year

[Anshul_Nautiyal]

Hi @chris_9405,

Thank you for reaching out! Upon reviewing your account, I see that you have both an active Enterprise subscription and an Individual subscription associated with the Adobe ID you used to post your query.

To ensure you receive the most accurate and specialized assistance, I am moving your query to a different community where experts can better guide you on this matter.

In the meantime, if you’d like to cancel your plan, you can refer to the following guide for step-by-step instructions:
How to Cancel Your Individual Plan

Regards,
^AN

[kglad]

no one can cancel for you.  if you want to cancel an individual subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.