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Hello, I am a student asking for money for cancellation.

New Here ,
Dec 08, 2022 Dec 08, 2022

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Hello, I am a student asking for money for cancellation. I just wanted to try it and thought I cance

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correct answers 1 Correct answer

Adobe Employee , Dec 09, 2022 Dec 09, 2022

Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and we see that the subscription is in cancelling status.

 

Since, this is a community forum and we will not be able to discuss any account or refund related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Also, please read the article to learn ab

...

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from using the community >

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and we see that the subscription is in cancelling status.

 

Since, this is a community forum and we will not be able to discuss any account or refund related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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