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Hello, I have a problem with cancel

New Here ,
Sep 28, 2023 Sep 28, 2023

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Hello, I have a problem, a few months ago I subscribed to illustrator and photoshop, but now I don't need these programs, when I wanted to cancel the subscription I noticed that it was not displayed in my personal account, and access to the programs also disappeared, but the money for the subscription is written off, tech support did not help me at all, maybe someone knows what to do with this?

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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what do you mean by tech support?  adobe support via chat or twitter or phone or something else?

 

====================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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