Hello, please fix my cancel plan!

[mateusz_4765]

Good Morning, I have a problem because 14 days have passed since my 2 plans and I would like to cancel them but I can't and I don't have enough cash on my card, what can I do? Can someone help me? Maybe I'll give my account details and someone from the moderators will cancel it for me, please I need it so I don't have these plans
something like this is displayed and I want to delete this plan but I couldn't within 14 days because I had a lot of work to do

[Mod: Moved to the Account, Payment and Plan forum] 

[barbara_a]

Instructions for cancelling an Adobe subscription plan are at

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[mateusz_4765]

not work...

[AxelMatt]

This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[kglad]

@mateusz_4765 

you need to cancel during your 1 week trial or, at least, within one week of the trial ending to qualify for a refund.  cancelling after that generates a penalty (=1/2 the amount remaining on your subscription).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.