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Help, Adobe charged my subscription and don't release the product

New Here ,
Feb 29, 2020 Feb 29, 2020

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Please Help Me, Adobe my subscription has been charged and send me an email saying  it haven`t pass my pay!!!!

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Account management, Activation, Billing

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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Did you check your account to confirm your subscription is active and payment details are current and accurate?

https://account.adobe.com/plans

 

It can take 24 to 48 hours to process new orders.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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