Help!! How do I get my refund

[sharon_7381]

I’m extremely disappointed. I missed the trial cancellation by just one day due to a family emergency, and now I’ve been charged £99.99. I had already deleted the app because it constantly crashes and wasn’t useful to me. I understand a small charge for being late, but a full year’s subscription for something I don’t use and can’t afford feels really unfair.

I’ve tried reaching out, but contacting support seems nearly impossible—hence this review. I’m currently in serious debt, and this unexpected charge is a huge financial strain. I’m kindly asking for a partial refund for the unused months. Please understand my situation and help resolve this.

[davescm]

Hi , I've moved your post from the Photoshop forum to the Account Payment and Plans forum. However, please not that these forums are mainly answered by volunteer users of Adobe software. We are not Adobe employees, and as such we cannot process refund requests. 


Dave

[kglad]

you have a 1 week "grace" period, after your trial ends, during which a cancellation generates a full refund.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[John T Smith]

I don't know if anyone can help, but This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...