Help! I entered wrong email that doesn't even exist when buying students creative cloud

New Here ,
Oct 14, 2021 Oct 14, 2021

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I just purchased the creative cloud for students, but I put in the wrong email when it asked for an email; the email I put doesn't even exist.

Please help!

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Account management , Billing

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Also if I didn't click the confirmation button, will the payment be cancelled?

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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@lee5ECF ,

Change your primary email from your online account.  Log-in below with whichever email you used to register.

https://account.adobe.com/plans

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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Same answer to both unrelated questions

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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