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Help!! My payment won’t cancel

leslie_3458
New Here ,
Apr 19, 2025 Apr 19, 2025

I TRIED CANCELLING AND IT WONT WORK IT JUSY TOOK 25 DOLLARS OUT OF MY ACCOUNT AND I STILL CANT CANCEL

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replies 5 Replies 5
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Dave Creamer of IDEAS Community Expert
Community Expert ,
Apr 19, 2025 Apr 19, 2025

DID YOU TRY TO CONTACT CUSTOMER SERVICE?

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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leslie_3458
New Here ,
Apr 24, 2025 Apr 24, 2025
In Response To Dave Creamer of IDEAS

I just cancelled but it keeps charging me 100 dollars

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Apr 24, 2025 Apr 24, 2025
LATEST
In Response To leslie_3458

Leslie, I can confirm that you have started the cancellation process for your subscription. Please see https://adobe.ly/4juLz3y for the fees that are applicable when canceling an annual subscription. ^JW

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Barb Binder Community Expert
Community Expert ,
Apr 20, 2025 Apr 20, 2025

Hi Leslie:

 

You posted your question on the FrameMaker forum, used to support and explain FrameMaker. I moved your post to the Account, Payment and Plan forum. But you will want to follow Dave's advice and contact Adobe directly to resolve this.

 

~Barb

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kglad Community Expert
Community Expert ,
Apr 20, 2025 Apr 20, 2025

you have to fix payment problems before you can cancel.

 

what's your account show, https://account.adobe.com

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