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Help: need to assume spouse’s Photoshop license due to his blindness

Community Beginner ,
May 12, 2021 May 12, 2021

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Not sure who to reach out to here... my husband beat leukemia but it greatly diminished his sight. He can no longer use a computer, his Mac, since he cannot enlarge type enough to read. He no longer uses the Photoshop app in that computer.

 

I want to take over his account and install Photoshop on my newer Mac.

 

How do we go about doing this? I may need to reach directly to Adobe, but I thought maybe someone here might give me a starting point...

 

Thanks...

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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This is a public forum, you need the link to Adobe support, not other users, to transfer an account (if that is even possible)
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
May 12, 2021 May 12, 2021

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You will need to reach Adobe directly. You should start by knowing that the license terms are not transferable. 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Hi @BarbaraBCG,

Unless your husband has a paid Creative Cloud subscription, this may be a moot point.

  • Which version of Photoshop? 
  • Which operating system do you have (please be specific)?

 

NOTE 1: Pre-CS4 versions cannot be re-installed because the activation servers were retired several years ago.

NOTE 2: Creative Suite cannot run much less install on Mac Catalina or Big Sur.  You will need an older compatible OS and computer to run older software.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 12, 2021 May 12, 2021

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Thanks, Nancy and all,

 

This is helpful to know... I guess we just need to cancel his subscription on that computer, at least that sounds most straightforward... and I'm wondering if I can even use a Photoshop on my new Mac now, too? Guess I better keep the old machine running until this all gets sorted!

 

Thanks for the replies!

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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>wondering if I can even use a Photoshop on my new Mac now

 

Subscription software is updated to run on new computers... depending on just how new your Mac is you may have "some" problems, but everything will eventually work

 

https://community.adobe.com/t5/download-install/can-i-run-my-adobe-apps-on-apple-computers-that-use-...
https://community.adobe.com/t5/premiere-pro/when-will-premiere-pro-become-native-on-apple-s-new-m1-c...

 

SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
https://ymcinema.com/2020/11/15/premiere-pro-and-avid-editors-do-not-upgrade-to-macos-big-sur-yet/

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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@BarbaraBCG,

Perhaps I wasn't clear enough.  What I meant was a paid subscription to Creative Cloud is the ONLY way this will work.

 

1. With a Creative Cloud subscription, you CAN run Photoshop on a new machine providing it meets the system requirements below.  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

2. Download Creative Cloud software from the link below and install it on your machine.  Activate it with your husband's Adobe ID and password.  You may have Creative Cloud activated on 2 machines at once but you can use only one installation at a time.

https://creativecloud.adobe.com/en/apps/download/creative-cloud

 

3. To uninstall Creative Cloud from your husband's machine, use the Adobe Cleaner Tools below.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Post back if you have any questions.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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