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Help needed with subscription

New Here ,
Sep 08, 2020 Sep 08, 2020

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Hello! I am paying since June 2020 for a Photography plan which I cannot access. When I subscribed, I created an account with my gmail address, except I forgot to write the "l" in "gmail". I forgot my password, and now I can neither utilize my subscription, nor cancel it. I don't even know how to get in touch with Customer Service. Does anyone have an idea of how I could solve this?

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Sep 10, 2020 Sep 10, 2020
to update your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html but you probably need your password for that.  if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html click contact us (in the lower right) in the chat field, type BILLING AGENT be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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to update your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

but you probably need your password for that.  if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

 

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Thank you very much!

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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you're welcome.

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