HELP package creative cloud

[Guest]

Hello, 

I have annual creative cloud applications 100go and my payment come tomorrow the 16/01/2022.

But I want to change the package for the pictures package 20go. I have question, if I start this package, can I have the free evaluation ? Can I have the 14 days of cancellation ?

Thanks and best regards.

Camille.

Bonjour, 

Je dispose de l'abonnement annuel creative cloud 100go et mon prélèvement est prévu demain le 16/01/2022.

Je souhaite changer de formule pour la formule photographie 20go. Je souhaite savoir, si je démarre cette formule es que je bénéficie de l'évaluation gratuite ? Es que je bénéficie des 14 jours de rétractation ?

Merci par avance pour votre retour.

Cordialement; 

Camille.

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Nancy OShea]

No.  You don't benefit because you are commited to a 12 month 1TB Photography Plan.  Wait until your 12 month of service to cancel. Or cancel early and pay a 50% termination fee.  At which point you may re-subscribe to the 20GB Photography Plan.

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html