Help please

[Violett_v]

I'm sorry, I have a problem. I bought a trial version of the subscription for a couple of days and was a couple of hours late with the cancellation, after that I couldn't cancel the subscription, the instructions told me to just wait. But now I have a minus sign on my bank card.Is there any way to solve this problem, since I didn't use my subscription?

[kglad]

does your account show a payment problem, https://account.adobe.com ?

[Violett_v]

Yes , there was a problem

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Violett_v]

Thank you!

[kglad]

you have to fix that problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

before you can cancel.  once you fix, if you owe money, it will be withdrawn.

then you can cancel, BUT make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Violett_v]

Okay , thank you so much!

[kglad]

you're welcome.  keep us updated.