Help switching Adobe Accounts

New Here ,
Oct 14, 2021 Oct 14, 2021

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Hello,

Somehow I managed to sign in and use Adobe with two accounts. The one that is opening all the time is the one I need to delete. Even when I sign out...it will not let me sign in with the other email. Is there a way to delete my account. 

Thanks!

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your preferred paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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