Help to cancel Subscription

New Here ,
Dec 28, 2021 Dec 28, 2021

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Can someone please help me to cancel a subscription.

 

I have a direct debit to my Visa once a month with the description reading 'ADOBE ACROPRO SUBS'. I don't have a clue what I signed up for but I just want to cancel. I have logged onto my account with two know email addresses (I only have two) and both accounts say I have no subscriptions or plans.

 

Is this a scan from ADOBE? Can someone please help as I'm gettiung very fustrated with the lack of support receioved from this company.

 

G

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New Here ,
Dec 28, 2021 Dec 28, 2021

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Last paragraph should read......

 

Is this a scam from ADOBE? Can someone please help as I'm getting very fustrated with the lack of support received from this company.

 

G

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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